Who we are
At Lightbulb Moment we are committed to providing relevant and helpful information to all our users and customers, whether that is through our websites, our community or directly through emails.
We want you to know that we don't sell or exchange information we have on users or customers, we don't sell or exchange marketing lists without an individuals prior consent.
To get informed and see exactly what data we use, how we use it and why please read the rest of our policy.
Types of data we collect
You can read our cookies policy HERE
When someone visits our websites, and we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.
You will find various forms on our websites, in these forms you are asked to provide information, in most cases this will be your full name and an email address but others may ask for more information.
Once the form is submitted, if it means you will be put into our marketing software you will be sent an email which requires you to confirm that you want to be put onto one of our mailing lists, this is our double opt-in process. On all information, resource and marketing emails we send you there will be an 'unsubscribe button', this allows you to quickly leave the marketing list and you will not be contacted again through that marketing list.
We use a third-party provider, ActiveCampaign, to deliver our newsletter, webinar reminders, information, resources and marketing emails. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our direct email offerings. For more information, please see the ActiveCampaign privacy notice.
Mailing list opt-in information
Lightbulb Moment Limited will use the data provided to send you emails with information we feel is relevant to you. Information provided can be but is not exclusively, resources and content information regarding learning and development, upcoming Lightbulb Moment events, services and products we provide that are relevant to your needs. The information provided is used for these purposes and is not processed in any other way. Lightbulb Moment Limited will never sell your information to other organisations or offer your data to other organisations without your prior consent. You can opt out and unsubscribe from any of our lists by clicking the unsubscribe button at the bottom of emails. Please keep in mind if you have subscribed to multiple lists when you hit unsubscribe you will only be removed from that list. Lightbulb Moment periodically erases data for people who are not subscribed to any of our lists.
Third party organisations
Your information may be shared with other third party organisations we deal with. Our main website is provided by Wix, for information, please see the Wix privacy notice. Our blog is provided by WordPress, for information please see the Wordpress privacy notice. Our community site is provided by Ning, for more information please see the Ning terms of service. All our websites use Google Analytics, for more information please see the Google Analytics terms of service. Our automated marketing software is provided by ActiveCampaign, for more information, please see the ActiveCampaign privacy notice. Our webinars and virtual classrooms are primarily run through Adobe Connect, for more information, please see the Adobe privacy notice.
How we keep your details safe
The majority of our data is held on third party servers and kept secure on their systems. Any other information we hold on you is kept secure on our systems. Access to customer information is strictly controlled and only accessed by staff who need it to do their job.
Access to your personal information
You are entitled to view, amend, or delete the personal information that we hold. Email your request to our data protection officer, Michael Cook -
What we do with your information
Lightbulb Moment Limited will use data provided to send you emails with information we feel is relevant to you. Information provided can be but is not exclusively, resources and content information regarding L&D, upcoming Lightbulb Moment events, services and products we provide that are relevant to your needs. The information provided is used for these purposes and is not processed in any other way. Lightbulb Moment Limited will never sell your information to other organisations or offer your data to other organisations without your prior consent.
This Policy is updated as different services and data capture points are introduced across any of our websites.
9th May 2018 was the last time this Privacy was Policy updated.